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Smile Care Dental Services

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41 complaints

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SmileCare Family dentistry was started in 1977. The company is the provider of quality and affordable family dentistry. SmileCare offers extended office hours, consistent quality management and a full range of dental services under one roof. At the present time, the corporate office of the company is based in Santa Ana, CA.

Smile Care Dental Services operates its locations throughout California and Nevada. Over the years SmileCare has developed new dental practices in key markets. All offices are fully-automated and linked to a central Corporate Office to ensure consistency in both the delivery of care and patient services. Among the specialties offered by the company are General and Preventive Care, Orthodontics (braces), Pedodontics (children's dentistry), Periodontitics, Endodontics, Oral Surgery as well as Dental Hygiene.
Please try to contact Smile Care Dental Services Customer Service directly prior to posting any complaints on this site.

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Smile Care Dental Services Complaints & Reviews

Smile Care Dental Services Reviews

Anonymous
Smile Care Dental Services - Smile Care is a shakedown!
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

EVERY time I have an appointment I have to wait...I know this is normal for dentist offices. Today I waited over an hour to have them tell me that I had to come back another day fo...

#318943
May 16, 2012
7

Krystine88
Smile Care Dental Services - Smile Care Dental
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

I went in August 2011 to order a pair of retainers i was originally told that since it was my first replacement they would be 75.00 each. I went in on the day of my appointment and...

#316010
May 01, 2012
45

Areyouki...
Smile Care Dental Services - Smile dont care dental
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

I took my friend to smile care dental today to have a tooth removed and smile care Broke the tooth leaving the root stuck in there.when the tooth went flying across the room.she a...

#312603
Apr 16, 2012
121

Anonymous
Smile Care Dental Services - Smile care is a nightmare!!!!
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

The services here are horrible, the staff are not knowledgeable at all. Me and my sons have different dental services two different plans but for two yrs. the totally had us mixed...

#305972
Mar 19, 2012
134

Anonymous
Smile Care Dental Services - Needed 2 chip tooth repaired.
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

Dr. took x-rays, came back as i'm laying down and him standing over me, tell me I need all my teeths replaceded. Feeling intimidate by him because he being a dr.andme being...

#282646
Dec 19, 2011
243

Anonymous
Smile Care Dental Services - More than 1 year and $5k ago I had a tooth ache
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

February I went to Smile Care for a tooth ache. The Doctor informed me replacing my front bridge would remedy the problem. Permanents put in May 2011. August, phoned notifying them...

#280956
Dec 12, 2011
222

Whats go...
Smile Care Dental Services - Nothing but give us a $9200 estimate of work needed to be done
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

Went in with husband because a upper tooth broke off this morning and while he had no pain we didn't want to wait to get it taken care of. We spent 3 hours getting X Rays and ...

#270612
Oct 25, 2011
292

Lovinlv
Smile Care Dental Services - Not Smiling Now
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

Total Rip-Offs. I asked that they call for approval from my Insurance Co. They said they did and everything was approved. NOT! $800.00 and a collection agency later came from my po...

#267219
Oct 10, 2011
419

Tina.ols...
Smile Care Dental Services - Smile Care Broke Me
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

My husband and I left smile care after just two cleanings and a whole bunch of visits in between. At our 1st initial visits we both were told we needed to replace all of our old fi...

#266220
Oct 05, 2011
473

Bethina
Smile Care Dental Services - Smile care is Smile care--Not
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

Smile Care is unbelievable. My dentist referred them to me. I canceled an appointment with Smile Care a day before the appt, which was admittedly *** on my part. But I rearrange...

#264515
Sep 27, 2011
228

Anonymous
Smile Care Dental Services - Lazy or uncaring?
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

I don't know whether the staff at this location just doesn't care in general or if they are just lazy. I am in the process of being fitted for dentures. I am working with...

#264475
Sep 27, 2011
220

Husky1
Smile Care Dental Services - Smile Care - Charged for Filling upgrade without being asked or explained
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

I was pleased with cleaning and the hygienist was great. The chair-side manner of the Dentist was pleasing, but I was given composite fillings without clearly being told and was ch...

#260078
Sep 06, 2011
263

Goodcust...
Smile Care Dental Services - Bad Customer Service
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

Smile Care is the worst dental office for children. All the office cares about is making money. We were in the office for two hours just for an x-ray. The office kept pushing m...

#256411
Aug 19, 2011
322

Chuck T
Smile Care Dental Services - Smile care sucks
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

I have been going to this dentist for a while, perhaps what has been going on is my fault, i've continued to go there because this is a perferred choice by my insurance. but well w...

#241200
Jun 03, 2011
469

Anonymous
Smile Care Dental Services - Smile care dental Filthy and fraudlent
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

Smile care dental did my frontal composite wrong three times and shaved my tooth down to the nerve now dammaged my otherwise healthy tooth , now sensitive to heat and cold, the las...

#236574
May 09, 2011
378

Mctan1120
Smile Care Dental Services - Ripped
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

I requested my statement last January 2011 because I paid in full through my medical loan, and I found out that they charged me 2 Sonic Toothbrush, I called and complaint and this ...

#229543
Mar 29, 2011
301

Cookie25
Smile Care Dental Services - Worst Customer Service. EVER!!!
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

I was going to smile care for about 2yrs now. Why i haven’t left ...because their hours and I’m a single parent, but i reached my point. I just called yesterday to pay my bill ...

#222223
Feb 17, 2011
513

Anonymous
Smile Care Dental Services - Worst Service. EVER!!!
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

I was going to smile care for about 2yrs now. Why i haven’t left ...because their hours and I’m a single parent, but i reached my point. I just called yesterday to pay my bill ...

#222202
Feb 17, 2011
275

Anonymous
Smile Care Dental Services - Smile Care - San Jose
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

I am the office manager for the Smile care office located in San Jose. I would like to take this opportunity to apologize to our patients that feel they have received inappropria...

#219478
Feb 02, 2011
783

Anonymous
Smile Care Dental Services - I dislike smilecare in chula vista!!!
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

They did more procedures than needed jsut because i was a military patient and they knew they could get the money from tricare. the office financial associate goes over all the th...

#219303
Feb 01, 2011
643

Anonymous
Smile Care Dental Services - Beware of Smile Care Fort Hood
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

Beware of Tracey the office financial administrator, she is a liar and swindler. She explained a procedure that had to be done and completed in two appointments as one cost. After ...

#218447
Jan 26, 2011
1068

Anonymous
Smile Care Dental Services - I am being held credit hostage by Smilecare
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

I stopped going to Smilecare over a year ago as I no longer had insurance. I was told there was no outstanding balances. I didn't think so, as I paid my co-pay as the work was ...

#216533
Jan 15, 2011
529

RNcheri
Smile Care Dental Services - Be Aware!
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

My child recently had a procedure done at the San Jose office. I'd heard terrible things about SmileCare, so I was on my guard. The office was okay, nothing fancy...the front...

#216255
Jan 13, 2011
317

Anonymous
Smile Care Dental Services - Smilecare tried to ripe me off but i fought back
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

I had my three kids in braces thru smilecare and in the middle of treatment they switched ortho doctors and the new one had extended my daughters treatment for up to 9 months at no...

#215327
Jan 07, 2011
622

Anonymous
Smile Care Dental Services - They charged me $1248.00 for services never performed
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

Smilecare dba Nevada Dental Associates - billed my credit card for $1248 for services they never performed in 2007 and they refuse to credit my account. They made me wait for two m...

#213590
Dec 28, 2010
305

Manoo
Smile Care Dental Services - Beware of Smile care ... they loot you!
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

Billing for Smile Care: My wife and I underwent a dental cleaning procedure carried out by LINGA VUPPALA at Smile Care, Fremont. Upon completion of the cleaning, the do...

#213379
Dec 27, 2010
405

Eddy900
Smile Care Dental Services - Smile care fraud
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

Be carefull with smile care no insurance is good enough, you will always have to pay out of your pocketthe new dental office I'm going now they do the same work smile car...

#205027
Oct 30, 2010
695

Nancygeb
Smile Care Dental Services - SmileCare pissed me off
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

This past week I went for my appt. at SmileCare, they asked me to renew my plan and told them I did so through the mail in June and I had told them that the last time I was in and ...

#203039
Oct 17, 2010
631

Anonymous
Smile Care Dental Services - Smilecare places people in for collection who paid in full
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

SmileCare Dentistry has now placed me in for collection for a third time. I have spent countless hours with two other collection agencies over a three year period proving that we p...

#201557
Oct 06, 2010
457

Sefi
Smile Care Dental Services - Horrible Costumer service
5.0 2 MacArthur Place Suite 700 Santa AnaCA 92707 1-800-32-SMILE, (800) 764-5393 https://www.smilecare.com/forms.cfm?id=1

Smile care is the worse dental clinic i have ever dealt with.Not only do u wait forever on appointments but their costumer service is the worse. I received a bill over 12 month aft...

#197562
Sep 08, 2010
379
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Related Information

Dental Services
Dentists diagnose, evaluate, prevent and/or treat disorders, diseases, and/or conditions of the oral cavity - teeth and tissues. They also give advice and administering care to help prevent future problems. The dentists provide instruction on flossing, brushing, diet, the use of fluorides, as well as other aspects of dental care. These doctors remove tooth decay, examine X rays, fill cavities, straighten teeth, place protective plastic sealants on children's teeth, and repair fractured teeth. They also perform corrective surgery on gums and supporting bones to treat gum diseases. Dentists extract teeth and make measurements and models for dentures in order to replace missing teeth. They also write prescriptions for antibiotics and other medications as well as administer anesthetics. Dentists use a variety of equipment, which include x-ray machines, mouth mirrors, drills, forceps, probes, brushes, and scalpels, to name just a few. They wear gloves, masks, and safety glasses to protect themselves and their patients from infectious diseases. Most dentists are general practitioners they handle a number of dental services. Other dentists practice in any of nine specialty areas. They may be orthodontists; pediatric dentists; oral and maxillofacial surgeons; prosthodontists; endodontists; periodontists; public health dentists; oral pathologists; as well as oral and maxillofacial radiologists.

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